Conditions d’utilisation

Welcome to AfroWema! The terms “we”, “us” and “our” refer to AfroWema Limited. AfroWema operates this website and online store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience grounded in ethical luxury and sustainable fashion (the “Services”). Our platform is powered by Shopify, which enables us to securely provide the Services to you.

These Terms of Service (“Terms”) outline your rights and responsibilities when engaging with AfroWema. Please read them carefully, as they include important information about your legal rights, obligations, and limitations of liability. By visiting, interacting with, or making a purchase through our Services, you agree to be bound by these Terms and our Privacy Policy [LINK].

1. Access and Account

By using our Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction). You may permit your minor dependents to use the Services only under your supervision and responsibility.

When creating an account or placing an order, you must provide accurate, current, and complete information. You are responsible for safeguarding your account credentials, and AfroWema is not liable for losses resulting from unauthorized access caused by your failure to protect them. Accounts may not be transferred, sold, or shared.

2. Our Products

AfroWema celebrates artisanal craft, upcycled materials, and sustainable design. While we aim for accurate product descriptions and images, colors and textures may appear differently across devices. Each piece is unique and may vary slightly from images shown, reflecting the handmade nature of our collections.

We do not guarantee that every item will meet your personal expectations. Product availability, descriptions, and designs may change without notice, and we reserve the right to limit or discontinue offerings at any time.

3. Orders

Placing an order is an offer to purchase. AfroWema reserves the right to accept or decline any order. Your order is confirmed only when we process payment and send a confirmation email. Please review orders carefully before submission, as cancellations may not always be accommodated.

All purchases are subject to our Refund and Exchange Policy [LINK]. Products are sold for personal use only and not for unauthorized commercial resale.

4. Prices and Billing

Prices listed on our website are in [currency] and exclude applicable taxes, shipping, customs duties, and import fees unless otherwise stated.

We may run promotions or discounts, which are governed by specific terms that override these Terms in case of conflict. You agree to provide accurate payment details and authorize AfroWema to charge the indicated payment method for your order.

5. Shipping and Delivery

AfroWema ships worldwide through trusted partners. Delivery times are estimates only and may be impacted by carriers, customs, or events beyond our control. Ownership and risk transfer to you once the products are handed to the carrier.

6. Intellectual Property

All AfroWema content including product designs, text, images, logos, and media are the intellectual property of AfroWema or its licensors and are protected by law. Our content is for personal, non-commercial use only. You may not reproduce, distribute, or use AfroWema’s intellectual property without prior written consent.

7. Customization and Special Orders

We offer product customization and alteration options. Customized items may have longer lead times and may not be eligible for returns unless defective. By submitting customization requests, you acknowledge that final outcomes may vary slightly due to artisanal techniques and sustainable materials.

8. Third-Party Tools and Links

Our Services may integrate tools or link to external websites. AfroWema is not responsible for the practices, accuracy, or availability of third-party content. Your interactions with third-party providers are at your own risk and governed by their terms.

9. Relationship with Shopify

AfroWema is powered by Shopify, which provides e-commerce infrastructure. Purchases, however, are made directly with AfroWema. Shopify is not liable for AfroWema’s products, services, or transactions.

10. Privacy

Your use of the Services is also subject to our Privacy Policy [LINK]. Because our platform is hosted by Shopify, some personal data may also be processed according to Shopify’s Privacy Policy. Please review both for full details.

11. Feedback

If you share reviews, ideas, or feedback with AfroWema, you grant us a royalty-free license to use them for improving and promoting our Services. Feedback must not violate third-party rights or contain harmful content.

12. Errors and Inaccuracies

From time to time, our Services may contain errors or omissions (e.g., product details, pricing, availability). AfroWema reserves the right to correct, update, or cancel orders impacted by such errors without prior notice.

13. Prohibited Uses

You agree not to misuse AfroWema’s Services. Prohibited uses include: unlawful activity, infringing on intellectual property, harassment, spreading false information, attempting unauthorized access, or distributing harmful code. AfroWema reserves the right to suspend or terminate accounts that breach these rules.

14. Termination

We may suspend or terminate your access to the Services at our discretion if you violate these Terms. You remain responsible for outstanding payments up to the date of termination. Sections relating to Intellectual Property, Limitation of Liability, and Indemnification will survive termination.

15. Disclaimer of Warranties

AfroWema provides its Services and products “as is” and “as available.” We do not guarantee uninterrupted service, complete accuracy, or that products will meet individual expectations. To the extent permitted by law, AfroWema disclaims all implied warranties, including merchantability and fitness for a particular purpose.

16. Limitation of Liability

AfroWema, its affiliates, and partners will not be liable for indirect, incidental, or consequential damages arising from your use of our Services or products, except where prohibited by law. Our maximum liability is limited to the amount you paid for the product in question.

17. Indemnification

You agree to indemnify AfroWema and its affiliates from claims or damages arising from your breach of these Terms or unlawful use of our Services.

18. Governing Law

These Terms are governed by the laws of Kenya. Disputes will be subject to the jurisdiction of courts in Nairobi, Kenya, unless otherwise required by law.

19. Changes to Terms

AfroWema may update these Terms periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and your continued use of the Services constitutes acceptance.